TROY, Mich.–(BUSINESS WIRE)–Utility websites continue to struggle when it comes to delivering a satisfying digital experience. According to the J.D. Power 2021 Utility Digital Experience Study,SM released today, utility mobile apps and websites have shown they can deliver on basic tasks as the world transitions to digital-first customer engagement models, but more in-depth functions–such as research on energy-saving information or updating service–continue to present major challenges. Now in i