MIAMI–(BUSINESS WIRE)–Nucleus Research today released the 2021 CRM Value Matrix, the yearly assessment of the Customer Relationship Management (CRM) market. Through user conversations, vendor participation, and Nucleus’ year-round ROI assessments of technology deployment, vendors were evaluated on their solutions’ usability and functionality. Over the past year, vendors greatly improved platform flexibility, accommodating remote, hybrid, and in-person work. Leading vendors offered an integrat