DUBLIN–(BUSINESS WIRE)–The “Global Education Industry 2021 – Growth Opportunities for Communications, Collaboration, and Contact Center Technologies” report has been added to ResearchAndMarkets.com’s offering.
The objective of this study is to enable market participants to more effectively address both long-standing challenges and the current pain points and shifting scenarios that COVID-19 has presented.
The analyst has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience.
The COVID-19-induced need for social distancing unmasked this sector’s lack of preparedness to work remotely when required.
The pandemic-induced changes in the education vertical have been profound and pervasive:
Campus is no longer physical-only
Education can take place anywhere
Courses must be built around in-person and remote modalities, switching between the two as needed
Climate events and distance to school lose relevance
Synchronous scenarios are better for students exchanging ideas and opinions and for those who need more guidance; students can learn from each other, and the teacher can build groups
Asynchronous scenarios work if students need to engage at their own pace, do homework before a class, or if the level of prior knowledge of a subject among students varies significantly
From implementing remote classes to enabling mass communication, education organizations have made significant efforts to maintain operations and engagement.
Although some organizations were already embracing digitization and virtual classes, the pandemic showed clearly that only the first small steps have been taken towards the goal of digitization and that use cases are still emerging.
Digital technologies, including communications and collaboration solutions, as well as programmable platforms, must be leveraged as key enablers of accelerated and effective transformation within education organizations.
In order to properly apply programmable communications and other digital technologies to address education organizations’ particular needs, a clear understanding of the processes and workflows and their chokepoints is required.
Research Highlights
This study discusses opportunities for improving student and staff experiences and enhancing important workflows in the sector using pre-packaged communications and collaboration solutions as well as application programming interfaces (APIs) and programmable communications capabilities.
This study highlights key use cases for point solutions such as video conferencing, team collaboration, as well as integrated suites such as unified communications and collaboration (UCC), UC as a service (UCaaS), contact center and contact center as a service (CCaaS), and communication platform as a service (CPaaS) solutions in the education sector.
More specifically, this study identifies the following use cases whereby advanced communications tools can deliver value to education organizations:
Live one-on-one tutoring and counseling
Live virtual classroom or guest speaker presentations
Asynchronous hybrid classroom
Synchronous distributed classroom
Teacher, student, parent, and staff communications
Reminders, notifications, and emergency alerts
The study identifies the key growth opportunities within the education sector for different types of communications solutions, such as video conferencing, UCC and UCaaS, contact center and CCaaS, CPaaS, and communications devices.
Key Topics Covered:
1. Executive Summary
Executive Report and Purpose of the Study
2. Definitions and Scope
Scope of Analysis
Technology-related Definitions
3. Strategic Imperatives
Why is it Increasingly Difficult to Grow?
The Strategic Imperative
The Impact of the Top Three Strategic Imperatives on Education Industry
Growth Opportunities Fuel the Growth Pipeline Engine
4. Growth Environment
Critical Success Factors for Growth
How to Face a New Solution Deployment
Excellence Requires Inclusion
Education Modes
Technology Solutions to Engage with Knowledge
Pain Points in the Education Industry
Growth Drivers
Growth Restraints
5. Core Use Cases
Flowchart Symbols
Virtual Synchronous Classroom
Asynchronous Hybrid Classroom
Synchronous Distributed Classroom
Teachers, Students, Parents and Staff Communications
Reminders, Notifications and Emergency Alerts
How Can AI Aid the New Normal of Education
6. Growth Opportunity Universe
Growth Opportunity 1: Video Conferencing, 2020
Growth Opportunity 2: Team Collaboration, 2020
Growth Opportunity 3: Unified Communications, 2020
Growth Opportunity 4: Contact Center, 2020
Growth Opportunity 5: Programmable Communications, 2020
Growth Opportunity 6: Vertical Collaboration Solutions, 2020
Growth Opportunity 7: Communications/Collaboration Devices, 2020
For more information about this report visit https://www.researchandmarkets.com/r/3tcj7s