TROY, Mich.–(BUSINESS WIRE)–As the U.S. transitions to a pre-pandemic existence, wireless customers are also reverting to pre-pandemic expectations, according to the J.D. Power 2021 U.S. Wireless Customer Care StudySM–Volume 2, released today. “During the pandemic, people were more generous and patient with nearly everything as the way of life was drastically different,” said Ian Greenblatt, managing director at J.D. Power. “Now that things are getting back to normal, customer care that was c