BOSTON–(BUSINESS WIRE)–NWN Carousel, the leading Cloud Communications Service Provider, has successfully deployed a fully-operational Cloud Contact Center for Florida’s Division of Emergency Management (DEM) that is continuing to provide essential services for citizens in need during and after Hurricane Ian https://www.floridadisaster.org/. Within 72 hours of deployment, DEM emergency contact center scaled to 100 agents, supporting thousands of calls with a <5 minute average wait-time. “Wi