NEW YORK, Jan. 28, 2016 /PRNewswire/ — ChatID is honored to have won the Eggie Award for Best Brand Support Solution at Newegg’s Annual Eggie Awards gala at CES 2016. This is the second time ChatID has won a coveted Eggie, the company’s first win was for Best Marketing Platform in 2014.
Hosted by Newegg, the leading tech-focused e-retailer in North America, the Eggie Awards recognize the company’s top vendors and customers who contributed substantially to Newegg’s continued growth in 2015.
“ChatID has been a fundamental part of our mission to create an excellent customer experience on Newegg.com. This well-deserved Eggie Award for Best Brand Solution celebrates their continued commitment to our success. We are excited to scale our partnership with ChatID as they continue to lead and innovate.” – James Wu, COO Newegg, Inc.
Newegg has been part of the ChatID network since 2014, leveraging some of the largest brands in the Consumer Electronics industry, including Seagate, to increase visitor spend and deliver an unparalleled consumer experience on Newegg.com.
With ChatID, Newegg has experienced 230% conversion increase across participating brands, and revenue-per-chat has increased 21%. The brand experts chatting on Newegg.com score, on average, 4.3 out of 5 in customer satisfaction surveys.
This success validates ChatID’s commitment to change the landscape of consumer communication, by enabling retailers and brands to deliver the experience consumers deserve: providing product expertise whenever, wherever, and however they choose to shop.
For more information on the brands chatting with Newegg today, visit Newegg.com.
About Newegg Inc.
Newegg Inc. is the leading electronics-focused e-retailer in the United States. It owns and operates Newegg.com (www.newegg.com) which was founded in 2001 and regularly earns industry-leading customer service ratings. The award-winning website has more than 25 million registered users and offers customers a comprehensive selection of the latest consumer electronics products, detailed product descriptions and images, as well as how-to information and customer reviews. Using the site’s online tech community, customers have the opportunity to interact with other computer, gaming and consumer electronics enthusiasts. Newegg Inc. is headquartered in City of Industry, California. The Newegg Hybrid Center is located at 18045 Rowland St., City of Industry, CA 91748.
About ChatID
ChatID integrates with existing chat platforms to power credible, confidence-building conversations by bringing brand product experts into the retail channel, both online and in-store. Headquartered in New York City, with offices in San Francisco and Austin.