COLUMBIA, Md.–(BUSINESS WIRE)–Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, today announced that it ranked as a Leader in The Forrester Wave(TM): Customer Database and Engagement Agencies, Q1 2021 by leading independent research firm, Forrester Research, Inc. The agency is recognized for its holistic services for CX-focused marketing and received highest vendor scores in the strategy category and analytics services criteria. T