LONDON–(BUSINESS WIRE)–Global online sales grew 27.6% in 2020 to reach $4.28tn 1 and the number of transactions needing customer support increased from one-in-eight to one-in-six 2. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise in eCommerce and associated increase in customer queries, eDesk is strategically positioning itself to meet the shifting