KANSAS CITY, Mo.–(BUSINESS WIRE)–Service Management Group (SMG), a global experience management partner to more than 500 brands, has assembled a special interest group with an aim to improve the food delivery experience. Made up of leading convenience store and restaurant brands, the group will connect industry leaders, inform SMG’s ongoing research and provide brands with insights to improve this increasingly important touchpoint in the customer experience. COVID-19 has accelerated the growt