NEW YORK–(BUSINESS WIRE)–Emplifi, the leading unified customer experience platform, today announced further innovations within its Service Cloud offering, with Email Virtual Assistant (EVA) and extended Social Messenger capabilities. Emplifi’s AI-based EVA drastically reduces the time and cost associated with customer support via email, while Social Messenger capabilities provide convenience for consumers across multiple messaging applications. New capabilities include: Emplifi EVA is an auto
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